How we help you focus on what you do best...

support

Design Red offers 24/7 remote and onsite support. We can address most issues remotely. In instances where onsite support is needed, we’ll send a qualified systems engineer to your place of business to assess and solve any issues your network may encounter. We are courteous and professional–and understand that not everyone has the technical proficiency and language of an IT person; so we have found that it makes matters easier to break things down into laymen's terms.

We also offer an online customer portal (see image) that provides our customers access to a sophisticated issue tracking system. This system allows our customers to request service, track projects, view invoices, create reports and stay in touch with their assigned systems engineers. Secure and real-time updates allow you access to your project status from anywhere in the world.

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For Immediate Support at our live Help Desk, call 305-575-2200
or Email: support@design-red.com

To log into our customer portal, enter your email address and password at the top right of this page.

Needing support during After-Hours call 305-575-2200 and dial option #6.
For more information on our support options send an email to info@design-red.com